One dollar of clear profit looks different for all businesses and efficiency before expansion is the optimal strategy. After talking to managers time and again, the pattern is consistent. 1) Work Faster, 2) Work to look busy and 3) Work with less people. Looking deeper……more (Link to further content with this article)
1) Work faster – This popular request among demanding leaders who want their staff to do what they always do, but just do it quicker. This approach produces two side effects; First, people stop “thinking” and concentrate on “doing.” The result? People behave like chickens with their heads cut off or like robots. Second, associates begin to work individually rather collaboratively.
2) Work to look busy – When we find that people are not staying busy, less than desirable outcomes are generated. When employees are told to “stay busy,” they tend to show effort to their boss which doesn’t correlate to any positive results in productivity.
*3) Work with less people – Forcing people to do more with less ignores important issues for the long term like sustainable results, quality, and employee morale. The results: higher turnover, but more importantly, the overlooking of poor performers because productivity and metrics are ignored. Consequently, we’ve seen productivity go down rather than up.
Wrapping up the end of the third quarter, you may be in the process of budgeting, staffing, and technological purchases for 2017. Our ambition is to share efficiencies that are valuable for your business in both the short and long term. Consider efficiencies in three areas:
- Engage people in finding the right solutions. Involvement is invaluable in developing continuous improvement.
- Teach people to think in terms of value and non-value work activities through Lean/six sigma training. Remember Lean removes waste and six sigma removes variation. All activities should be categorized within the process map as value and non-value (waste).
- Implement Crowd Engineering methodologies. These discover the best method of each employee and then incorporates them in the methodology for efficiency, quality, safety, and continuous improvement. The process uses videos and our analysis to discover the best methodologies. The buy-in is immediate since these come directly from the employees who are working for the business.
We all know efficiency is about people, processes, and systems. It starts with education of the people and improvement of current processes. We all want improvement. Even with the fast pace of digital marketing, my friend Al Trembley of WSI Digital Rainmakers www.wsirainmakers.com reminds me that “good decisions come from good data” and that “when you keep score, the score gets better” even in the most difficult areas to measure.
Every day is filled with moments and resources to be used by people or machine. Be sure to value them!